Terms of Service

Introduction

Welcome to Appraisal360° AI. These Terms of Service ("Terms") govern your access to and use of our performance review and employee development platform ("Platform"), including any content, functionality, and services offered.

Definitions

• Platform refers to Appraisal360° AI's software, websites, and services.
• "User" refers to any individual or entity accessing or using the Platform.
• "Content" includes text, data, graphics, images, and other materials.
• "Subscription" refers to the paid access to our Platform's features.

Subscription Terms

Subscription Plans

We offer various subscription plans with different features and pricing. Details of each plan are available on our pricing page.

Billing Cycles

Subscriptions are billed in advance on a monthly or annual basis. Annual subscriptions may be eligible for discounted rates.

Auto-Renewal

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.

Data Usage & Privacy

Data Collection

We collect and process data as described in our Privacy Policy. This includes performance reviews, employee data, and platform usage information.

Data Processing Agreement

Enterprise customers may be required to enter into a separate Data Processing Agreement to ensure GDPR compliance.

Data Export

You may export your data at any time during your active subscription period.

Security Measures

Platform Security

• End-to-end encryption for sensitive data
• Regular security audits and penetration testing
• Multi-factor authentication support
• SOC 2 Type II compliance

User Responsibilities

Users must maintain secure passwords, enable recommended security features, and report any security concerns promptly.

Compliance & Regulations

GDPR Compliance

We comply with GDPR requirements for EU users and provide necessary tools for data subject rights.

Data Residency

Enterprise customers may specify data residency requirements in their service agreements.

Industry Standards

We maintain compliance with ISO 27001, SOC 2, and other relevant industry standards.

Cancellation & Refunds

Cancellation Process

You may cancel your subscription at any time through your account settings or by contacting support.

Refund Policy

• Monthly subscriptions: No prorated refunds
• Annual subscriptions: Prorated refunds available
• Enterprise agreements: As specified in the contract

Data Retention

After cancellation, your data will be retained for 30 days before permanent deletion.